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Our cartridge warranty: Full replacement or money-back guarantee. Click here for warranty details
We consider ourselves more than reasonable in dealing with customers and go the extra mile to make sure no one is disappointed. However, sometimes a few individuals make it difficult for everyone else. Wouldn't it be nice if everyone conducted themselves fairly and we wouldn't need lawyers and contracts to keep people honest? So while we would like to say 100% money-back guarantee, no questions asked, a few people have made it impossible to do this without adding some conditions. They can be summed up in two words: be reasonable.
If there is a problem with one or two of our cartridges, we will replace them. If three cartridges, we will refund the purchase price for those cartridges and any unopened ones returned within a reasonable amount of time. If your printer uses four different cartridges (black and 3 colors) and you opened four different ones, we will take those back. But don't open four or more of the same color and expect a refund.
Why the limit of four opened cartridges? It is always possible that one or two were defective. This can happen (and has) even with genuine Epson products. But if it is three of the same color, this indicates a problem with the printer itself. What happens is the print head gets jammed. The printer reports out of ink. The customer puts in a new cartridges and it still won't print. The customer assumes the cartridge is defective and tries a second and perhaps a third. At that point, the customer should realize it is a printer problem. Even if the customer believes it to be a cartridge problem, if three don't work, there is no point in continuing to open the rest. Return them for a refund. But we did have at least one person order a dozen black cartridges, then return them all opened (and empty) six months later, claiming they were all defective. We have to protect ourselves from other geniuses like that.
Another customer tried to charge back a large order on his credit card months later, claiming they were all defective. He never called or emailed. It would not have taken months to determine that an entire batch was defective. Fortunately, when we spoke to his credit card company, they agreed that our warranty was reasonable and since he made no attempt to contact us, they denied his charge back.
A reasonable time limit to return an entire order is about a month. That doesn't mean we won't give you more time but we have to put some time limit on it. We have a 60-day window in which we can reverse a charge or refund a paypal payment. Naturally, if you buy a quantity of cartridges, we can't expect you to test them all within a month. So if you bought a quantity and a few months later find that one or two didn't work properly, we will replace it or add extra to your next order. But the excuse "I know I bought these 6 months ago but I just got around to using them" doesn't cut it. What's to stop anyone from buying anything - a MP3 player, computer, car, etc and saying they didn't use it until after the warranty expired? The warranty begins from date of purchase, not the date you decide to use it.
If you experience a problem, email or call first. Often we can help resolve the problem. If we can't, the next step would be to replace or refund - at your option. You have to ship the product back to us. This is what you implicitly agree to when placing an order online. If you buy an item from a store and it doesn't work, it must be returned to the store. You can't call them up and expect go get your money back. We don't send call tags or pre-printed postage labels. If you expect a refund without returning the merchandise, find another site.
When returning opened ink cartridges, tape the bottom of the cartridge where the printer punctured it and the top where you removed the yellow tape. Place them in a baggie. Do not put closed cartridges in the same baggie. Return them to:
Izzy Goodman
2412 Oceancrest Blvd
Far Rockaway, NY 11691
Note: the only thing our refill cartridges contain is ink. There is no chip on the refill. If your printer can't recognize the cartridge or reports that it is empty when it isn't, the problem is not with the refill but with the chip (or with the printer). We can not warranty the refills unless you are using our cartridges. If you bought a set of cartridges from us and have a problem with the cartridges or the refills, we will take care of it by replacing or refunding. If you bought the cartridges elsewhere and just the refills from us, we can not guarantee them because the problem is with the cartridge - not the refill. We do our best to make sure we don't sell refills alone to someone who has not bought the matching cartridges, but should you decide to go ahead anyway, it is at your own risk.
We supply schools, professional printers, and corporations. We do very little advertising. Most of our customers come to us by referral from other customers. We must be doing something right (and our cartridges must be working properly) to achieve this track record. As long as your expectations are reasonable, we will be more than reasonable.
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Note: HP has an extensive (and confusing) list of printers and cartridges. There may be mistakes in our cross-reference list. For accurate results, select by cartridge.
HP, Epson and Canon's dirty little secret...
HP, Epson, Canon (and others) practically give away their printers because they make money on the cartridges. These little plastic containers filled with 50 cents of ink sell for $20 to $40. In an effort to keep the stranglehold on this windfall, they imply that there is some secret to these cartridges other companies don't know and using another brand will ruin your printer. They top it off by claiming the warranty is voided if other brands of cartridges are used. However, under the Magnuson-Moss Warranty Act of 1975, it would be illegal for them to void your warranty. Among other things, the acts states:
Warrantors cannot require that only branded parts be used with the product in order to retain the warranty. In other words, they can not insist that you use only their cartridges.
For over ten years we have been using and selling HP compatible ink cartridges. They work just as well as the name brand and seem to last even longer since they are more generous with the amount of ink they give you.
One of my customers had to take her Canon printer to an authorized service center. To her surprise, they replaced her empty Canon ink cartridges with a clone brand! If it's good enough for authorized Canon dealers, it's good enough for you!
I have had folks tell me, "I won't use some cartridge made in China." Guess what? Practically all cartridges - including the name brands - are made in China.
So don't worry about their scare tactics. Save significantly by using our HP compatible cartridges. Our cartridges are all guaranteed.
Click here for warranty details
We consider ourselves more than reasonable in dealing with customers and go the extra mile to make sure no one is disappointed. However, sometimes a few individuals make it difficult for everyone else. Wouldn't it be nice if everyone conducted themselves fairly and we wouldn't need lawyers and contracts to keep people honest? So while we would like to say 100% money-back guarantee, no questions asked, a few people have made it impossible to do this without adding some conditions. They can be summed up in two words: be reasonable.
If there is a problem with one or two of our cartridges, we will replace them. If three cartridges, we will refund the purchase price for those cartridges and any unopened ones returned within a reasonable amount of time. If your printer uses four different cartridges (black and 3 colors) and you opened four different ones, we will take those back. But don't open four or more of the same color and expect a refund.
Why the limit of four opened cartridges? It is always possible that one or two were defective. This can happen (and has) even with genuine Epson products. But if it is three of the same color, this indicates a problem with the printer itself. What happens is the print head gets jammed. The printer reports out of ink. The customer puts in a new cartridges and it still won't print. The customer assumes the cartridge is defective and tries a second and perhaps a third. At that point, the customer should realize it is a printer problem. Even if the customer believes it to be a cartridge problem, if three don't work, there is no point in continuing to open the rest. Return them for a refund. But we did have at least one person order a dozen black cartridges, then return them all opened (and empty) six months later, claiming they were all defective. We have to protect ourselves from other geniuses like that.
Another customer tried to charge back a large order on his credit card months later, claiming they were all defective. He never called or emailed. It would not have taken months to determine that an entire batch was defective. Fortunately, when we spoke to his credit card company, they agreed that our warranty was reasonable and since he made no attempt to contact us, they denied his charge back.
A reasonable time limit to return an entire order is about a month. That doesn't mean we won't give you more time but we have to put some time limit on it. We have a 60-day window in which we can reverse a charge or refund a paypal payment. Naturally, if you buy a quantity of cartridges, we can't expect you to test them all within a month. So if you bought a quantity and a few months later find that one or two didn't work properly, we will replace it or add extra to your next order. But the excuse "I know I bought these 6 months ago but I just got around to using them" doesn't cut it. What's to stop anyone from buying anything - a MP3 player, computer, car, etc and saying they didn't use it until after the warranty expired? The warranty begins from date of purchase, not the date you decide to use it.
If you experience a problem, email or call first. Often we can help resolve the problem. If we can't, the next step would be to replace or refund - at your option. You have to ship the product back to us. This is what you implicitly agree to when placing an order online. If you buy an item from a store and it doesn't work, it must be returned to the store. You can't call them up and expect go get your money back. We don't send call tags or pre-printed postage labels. If you expect a refund without returning the merchandise, find another site.
When returning opened ink cartridges, tape the bottom of the cartridge where the printer punctured it and the top where you removed the yellow tape. Place them in a baggie. Do not put closed cartridges in the same baggie. Return them to:
Izzy Goodman
2412 Oceancrest Blvd
Far Rockaway, NY 11691
Note: the only thing our refill cartridges contain is ink. There is no chip on the refill. If your printer can't recognize the cartridge or reports that it is empty when it isn't, the problem is not with the refill but with the chip (or with the printer). We can not warranty the refills unless you are using our cartridges. If you bought a set of cartridges from us and have a problem with the cartridges or the refills, we will take care of it by replacing or refunding. If you bought the cartridges elsewhere and just the refills from us, we can not guarantee them because the problem is with the cartridge - not the refill. We do our best to make sure we don't sell refills alone to someone who has not bought the matching cartridges, but should you decide to go ahead anyway, it is at your own risk.
We supply schools, professional printers, and corporations. We do very little advertising. Most of our customers come to us by referral from other customers. We must be doing something right (and our cartridges must be working properly) to achieve this track record. As long as your expectations are reasonable, we will be more than reasonable.
Hide Warranty Info
Here's an excerpt from a Computer Shopper article on compatible cartridges:
Although companies can't legally void your warranty simply for using third-party toner or ink, most manufacturers warn that print quality and printer reliability may suffer, and most reserve the right not to cover the cost of repairing a printer damaged through the use of third-party cartridges. Printer manufacturers may exaggerate the risks of using such cartridges, but at least in some cases, their concerns seem justified. That said, plenty of people have long used third-party toners and inks without any problems.
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