CCS-Digital.com "More Than Reasonable" Sales Terms

Before we go into the details, let's just put this into perspective. This is a family business and everyone who answers email and phone calls or packs orders is a member of our immediate family. We take pride in satisfying our customers. We are more than reasonable and so are most of our customers. There is really no reason for most folks to read this. However, there is always someone who is a lawyer or "plays one on the Internet" and worries about every possible problem and has to ask a thousand questions where the answers should be obvious. For the benefit of that person, here are the details. Happy reading.

What do our customers think about us? Just check our 100% POSITIVE ratings on ebay

Auction and Sales Terms

Please read this carefully, particularly if you are new to online purchases. If you have questions, feel free to email.

Ask your questions and get the details before you buy. Don't wait until after the the item has been shipped to think about it. To answer some of the most commonly asked questions in advance:

Payment: We accept many different forms of payment (which appear after "We accept:" at the top of the page), and in the United States and Canada we accept money orders, personal checks (in US dollars), Visa, Mastercard, Discover and American Express with conditions credit card terms. We accept Paypal and Google. All of these payment services charge you NO fees.

We do not send items COD. We do NOT use Escrow. For credit card payments, your shipping address must match the cardholder address. This is for your protection and ours. It is the best way to thwart identity thieves or someone finding your credit card and using it online. If you want it shipped to your work address or your cousin's house, call your card issuer and have them add that address as an alternate address. If you have a special requirement, ask before you buy.

Shipping and Handling Fee: We ship almost everything USPS and usually priority. We charge a S&H fee that is often a bit less than postage and sometimes a bit more. We charge a flat fee per order, so where you might pay $7 and discover that our shipping cost was only $4.85, remember that you could have ordered more items and still paid just $7 even if our costs were higher. We do not insure since we have had well under 1% of our packages get lost out of thousands shipped. If tracking for an item we ship shows as not delivered to you, we will replace it. If it shows delivered and you didn't receive it, it is not our responsibility. You have to take that up with your local post office.

Hawaii, Alaska, Puerto Rico, APO, FPO: Yes, we know that you are all part of the United States. Since we ship via USPS, we can fill your orders and shipping will be the same as in the lower 48. We'll even accept payment in Hawaiian money :).

Canada: We add $2 for Canadian items due to 1) higher shipping costs, 2) having to go to the Post Office and stand in line in order to ship there and 3) higher credit card fees for Canadian orders. The $2 doesn't really cover our costs. It takes 7-10 days to arrive. There is no tracking available unless you want to pay $20 shipping to get it. On rare occasions (it hasn't happened in years) they get held up by customs for a few weeks and even assessed extra VAT taxes. We often ship in cereal boxes because we believe this reduces the chance that Customs will feel it's a valuable item which requires inspection. We are not responsible for what Customs chooses to do. Not one package going to Canada ever got lost. We have good friends in Canada and visit each other regularly. It is possible that we can even arrange to have your item shipped from within Canada, so don't hesitate to ask.

Contacting us There is very little that can't be handled via email, which also leaves a clear understanding of what you want. If you feel a need to chat, email with your phone number and a time to call and some indication of what you want to discuss and we would be happy to call you. You can call us as well. phone contact

Processing timeWe try to turn orders around within hours of receiving them. If we are out of stock, there will be a notice on our site and we will email you as well. We ship USPS and they automatically send you the delivery confirmation number. Depending on how far away you are from New York, it can take 1-3 days to reach you, 7-10 for Canada. If you have not heard from us, please contact us quickly. Don't let a few weeks go by. If there is a problem, the sooner we hear about it, the sooner we can correct it.

Delivery Responsibility Our responsibility is to get it to your address. We use electronic delivery confirmation but this often does not get scanned until delivery. This means we will have no way to track the package or prove it was sent before it arrives. Less than 1% of our packages don't arrive and in those cases, we replace them. If USPS reports it as delivered, we have fulfilled our responsibility.

Exchanges of wrong items ordered: If you ordered the wrong item, it is typically handled this way: If you have not opened the item, we will give you full credit of the purchase price (not the shipping) toward the item you actually need. If there is a price difference, you will either owe us or we will send you a refund. If you have opened the item, we'll work out an equitable solution. If you are sending it back for refund only, you will receive 90% of the purchase price on closed items. If we send you the wrong item (anyone can make a mistake. we have once or twice), we will exchange it for the correct one and add extras to reimburse you for your shipping to us. In all cases, claim must be made within ten days of receipt and the item must be returned within 30 days.

Exchanges of defective ink cartridges: See our ink cartridge warranty. The link is at the top of our Ink cartridge page

Final note We have excellent ratings in over 300 auctions and sales at Yahoo, ebay, Amazon, Google and others. We have unsolicited customer testimonials sent in to us via email. We work very hard to give 100% customer satisfaction. We do not have a single auction complaint from a customer. (We have one negative on Yahoo and one on ebay, both from deadbeats who never purchased.) In ten years we have just received our first paypal complaint from a customer who never updated his address. Even though it shows as delivered, he wants to hold us entirely responsible for shipping to the address he provided. We first offered to cover 50% but he refused. Paypal did not even open a dispute, telling him this was entirely his fault. With the fast, free and efficient method of email communication, there is no reason for miscommunication. Have a question? Email.